Question1: Which of the following BEST describes the advantages of open-ended questions?
Question2: Which of the following BEST describes the learner benefits of minimal note taking during an instructor led presentation or lecture?
Question3: An instructor is instructing a class of thirty learners. One learner is constantly disrupting the class by talking in a loud voice. Which of the following actions should the instructor take FIRST?
Question4: A lecture has been delivered that included a clear delivery of the lab material, a lab overview, lab instructions and a full participation question and answer succession. Several learners are having considerable difficulty performing the lab. Which of the following will be the MOST effective assistance the instructor can offer?
Question5: During a classroom demonstration that uses a shared desktop program, the computer network becomes unavailable. After several attempts to resolve the issue the network remains unavailable. Which of the following is the BEST option to continue with the demonstration?
Question6: An instructor is preparing for a technical class. In the past some of the course has proven confusing. The instructor wants to be able to cover all concepts so there is no confusion. Which of the following might the instructor do to BEST provide clarity for the learners?
Question7: A trainer becomes aware that the students appear to be laughing quietly during the presentation of serious technical material. Which of the following actions should the trainer take?
Question8: A participant logs in 15 minutes late for a one-hour synchronous training. Which of the following would be the leader's MOST appropriate response to the participant?
Question9: A learner asks the instructor a question that was covered before the lunch break. Which of the following would the BEST response be from the instructor?
Question10: A contract instructor has been hired to teach a course with twelve learners. After surveying the learners it is identified that half of the class is not familiar with the subject being taught. Which of the following should the instructor do to help the entire class achieve success?
Question11: A learner is consistently questioning their performance during a lab activity and needs the instructor's approval. The instructor observes that the learner is very hesitant to do the lab steps but completes the work correctly. Which of the following would the instructor do to BEST aid the learner?
Question12: During a lecture an instructor constantly paces about the room making noise with a set of keys. Which of the following skills has the instructor failed to demonstrate?
Question13: Which of the following is the BEST indicator of a student learning the content in the short term?
Question14: An instructor asks a learner a question. The learner's response confuses some of the other learners.
Which of the following would be the BEST action for the instructor to take?
Question15: During a course, the students express the need for additional training on a specific topic. Which of the following should the trainer do FIRST?
Question16: An instructor is preparing to teach a class that requires a component break down demonstration. After arriving, the instructor is told by the client that this class will be taught as lecture only. Who is responsible for preventing this type of conflict in the future?
Question17: Which of the following indicates how a trainer can BEST utilize feedback received from participant evaluations?
Question18: An instructor listens to a learner's question and repeats it back to them. This is an example of which of the following?
Question19: An instructor is delivering a live distance learning class and is informed that some of the learner's computers do not have sound cards. Which of the following should the instructor do in the future to ensure that the learners will have the ability to hear all lectures?
Question20: A fire alarm sounds at the beginning of a training course. The evacuation and inspection process takes 30 minutes. Which of the following would be the BEST solution to finishing the day?
Question21: In a virtual classroom, which of the following would be the BEST reason for an instructor to poll the learners?
Question22: A trainer is suspecting that a specific learner is not grasping the material that was just covered. Which of the following question types would BEST determine this student's comprehension?
Question23: While conducting a lab exercise a learner states that they cannot complete the lab due to lack of confidence. Which of the following options is the BEST way to handle this situation?
Question24: After performing a needs assessment, the trainer determines that the audience's skills and talents do not coincide with the training that the organization is requesting. The audience's skill level is inadequate and it is not possible to move forward with the curriculum suggested by the organization. Which of the following would be the BEST approach for the trainer?
Question25: An instructor gives several tests over the course of the class. The tests given should focus on:
Question26: Fifteen minutes before class is to start, a trainer realizes there is no overhead projector or screen to deliver the presentation. Which of the following solutions will minimize impact to the learning experience while minimizing class delay and cost?
Question27: An instructor is preparing a virtual classroom session covering a computer application. The learners will all be on high bandwidth connections. Which of the following is the BEST method of displaying the application?
Question28: A learner asks a trainer a question about a topic area that is related to the course. The trainer has no knowledge on the topic area. Which of the following are the BEST ways to respond to the question?
(Select TWO).
Question29: An instructor is lecturing a class shortly after lunch. Learners are starting to appear restless and are paying less attention to the instructor. Which of the following is the BEST action for the instructor to take?
Question30: An instructor is being observed while teaching a virtual class with learners from different parts of the country. During the presentation the instructor uses a few colloquialisms. Which of the following is the BEST action for the observer to take?
Question31: A learner asks a question that the instructor did not understand. Which of the following should the instructor do?
Question32: An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, the instructor reviews the preparedness of the learners and their responses to questions. The instructor notes that one learner does not demonstrate mastery of the concepts taught that morning. In this situation, which of the following should the instructor do?
Question33: An instructor will deliver a course where the material has been recently revised but poorly written. Which of the following is the BEST approach in ensuring that the objectives of the course are obtained by the learners?
Question34: An instructor is preparing an application form for a new class which presents intermediate level material on a particular topic. Which of the following information should be included on the form?
Question35: Which of the following would an instructor do with a new class to get the learners involved?
Question36: An instructor wants to begin their class in a positive manner. Which of the following would accomplish this?
Question37: An instructor wants to quickly evaluate learner knowledge after an exercise. Which of the following methods would BEST achieve this?
Question38: A class is even more unresponsive than usual. The trainer would like to find out what the students are learning. Which of the following is the BEST approach in this situation?
Question39: Which of the following question types should an instructor typically avoid?
Question40: During a lecture, an open-ended question is given to the class. A learner responds with an answer that is not completely correct. Which of the following would be the BEST way to give the learner the correct answer?
Question41: When a student in a lab is kept from participating due to a technical problem the instructor should FIRST:
Question42: With a class of visual learners, which of the following methods is BEST to keep the learners involved?
(Select TWO).
Question43: While preparing to deliver a new course, the instructor notices several areas that could be confusing.
Which of the following is the BEST way for the instructor to introduce these sections to the learners?
Question44: A problem occurs while delivering a course. The trainer was not prepared for this problem and needs to maintain credibility with the class. The trainer should:
Question45: A class is comprised of highly visual learners. Which of the following techniques would BEST reiterate facts and details for memorization?
Question46: A student approaches the instructor with concerns that a specific assignment does not appear to meet any of the course objectives. Which of the following would be the BEST instructor response?
Question47: A trainer is preparing to present a class for non-technical students. Which of the following would be the BEST media to prepare?
Question48: After completing a block of instruction, several learners have questions on how the material would apply to their situation. Which of the following could the instructor do to show the students the relevance of the material? (Select TWO).
Question49: An instructor has been asked to develop a customized training course for a company. Which of the following should the instructor do FIRST?
Question50: A class is working on a lab that requires them to follow lengthy instructions; the instructor recognizes the pace of the class has slowed significantly and wants to ensure that all objectives are covered. Which of the following should the instructor do?
Question51: Which of the following is important when an instructor is leading a group discussion?
Question52: In order to determine a learners understanding of a specific topic or procedure, which of the following demonstrates the GREATEST understanding?
Question53: An instructor was unable to cover the last concept in the course, yet test results from the last day indicated that all members of the class correctly answered questions addressing this concept. In this situation, which of the following should the instructor have done?
Question54: Surveys and comment sheets are essential to the training lesson because they:
Question55: A trainer asks each learner to present a different chapter of the textbook in front of the class. During one presentation, another learner asks the presenter a question that the presenter cannot answer. Which of the following is the BEST action from a trainer who strives to involve all learners?
Question56: An instructor asks a question and notices that most of the learners seem distracted and are looking out the windows. Which of the following is the BEST approach to this problem?
Question57: An instructor is teaching a week long class in a highly technical subject area specific to the contracting company. On the second day, three-fourths of the class is confused. Which of the following is the MOST effective plan for the third day?
Question58: A learner returns from break ten minutes late during a short lecture. Which of the following is the BEST response?
Question59: In a classroom setting, the same student keeps calling out the answer, stopping other students from participating. Which of the following would remedy this situation while motivating all learners?
Question60: A company has provided material to use for IT training. After analyzing the needs assessment, the instructor realizes that the company will need some additional content. Which of the following would be the BEST action for the instructor to take?
Question61: Two students begin questioning an instructor at the same time. Which student should be allowed to proceed FIRST?
Question62: A client has asked an instructor to modify information for a course to give the learners the knowledge needed for their company's proprietary system. The instructor discovers that the material cannot be modified due to copyright regulations. Which of the following is the BEST course of action for the instructor?
Question63: An instructor takes a negative stance on a course topic. Using concepts learned in the course, learners are asked to debate why the instructor's position is faulty. This strategy will:
Question64: Which of the following exam types is BEST for objective grading?
Question65: Which of the following media should a trainer use to provide the objectives to students in a virtual course?
Question66: During a virtual class session, the trainer is having issues with learners speaking at the same time during a discussion. Which of the following actions should the trainer take?
Question67: The instructor noticed that a discussion was getting oft track and out of control. Which of the following question types can help the instructor gain control of the discussion?
Question68: An instructor is preparing to teach in a virtual classroom with twenty-five learners. Ten of the learners, all from the same location, report that they cannot login to the virtual classroom. Which of the following is the MOST likely cause?
Question69: An instructor asks students to write five multiple-choice questions on a topic. This exercise will help to:
Question70: An instructor receives a graphic that needs to be used as an exhibit in a virtual classroom. The graphic type is not compatible for use with the virtual classroom software or the presentation software. The graphic must be shown in the class. Which of the following should the instructor try FIRST?
Question71: Using every available feature of a computer-based graphic presentation is:
Question72: A learner asks a question and the instructor gives a response. Which of the following should the instructor do NEXT?
Question73: From the surveys, which of the following measurement tools will give the trainer the MOST meaningful assessment on how successful a course was to a particular audience?
Question74: A student makes several mistakes while working on a computer-based lab. The trainer should:
Question75: A student points out an error in the training materials during a class. Which of the following is the BEST course of action the trainer should take?
Question76: While the trainer is performing administrative functions at a desk, a student approaches the trainer and asks a question. Which of the following employs active listening?
Question77: An instructor is developing an exam. Which of the following emphasizes the way the exam should be written?
Question78: A trainer has just covered a procedure within the lesson. Which of the following questioning techniques would be BEST when assessing an individual learner?
Question79: An instructor is preparing to teach a virtual class that requires students to download two large files in order to participate in class. Which of the following is the BEST way to handle the situation?
Question80: Which of the following is the BEST question to use when an instructor wants to engage an entire group of learners in a discussion?
Question81: Which of the following activities is BEST when a group of workers in a class includes a high number of active learners?
Question82: Which of the following should a trainer perform prior to a training session that will utilize a book that they have not used in the past?
Question83: A corporate trainer has their session recorded on video as a part of their evaluation. Throughout the video, the evaluator noticed that the trainer stood in front of the room throughout the entire session. The presenter MOST lacks which of the following methods of communication with learners?
Question84: During a break several learners are in the room joking about the facility and ask the instructor their opinion of the facilities. Which of the following describes how the instructor should respond?
Question85: Which of the following is a learner oriented method of evaluating the delivery of training?
Question86: An instructor has been assigned to work with a learner in a one-to-one setting to improve the learner's understanding of a particular subject. When they meet, the learner seems uninterested and unmotivated by the subject. Which of the following would be the BEST way for the instructor to motivate the learner?
Question87: An instructor is delivering a distance learning class and the instructor is informed that some of the student's computers do not have sound cards. Which of the following should the instructor do?
Question88: Which of the following methods should be used to positively motivate students in a mandatory training session?
Question89: An instructor has been asked by a customer to conduct a course in two weeks. The course material being used is outdated. Which of the following is the BEST course of action for the customer's request?
Question90: Which of the following methods encourages learners to resolve their own inquiries?
Question91: A student asks the trainer an intricate question. Which of the following should the trainer do to interpret the question?
Question92: A learner responds incorrectly to an instructor's question. Which of the following is the BEST response?
Question93: A trainer wants to be able to verify that the students' knowledge has increased on the course subject.
Which of the following methods should a trainer use to verify the increase in knowledge?
Question94: A contract trainer is delivering a customized course at a client site. In each of the last two sessions, the client has noted that the material contains incorrect information regarding several products. The client now notices that the mistakes are still in the material. The trainer has mentioned this problem twice to the development team and is frustrated. The BEST option for the trainer is to:
Question95: An analogy in a classroom setting is the:
Question96: Which of the following explains why an instructor would use probing questions?
Question97: An instructor is conducting a three week course for a company. The learners' managers request the instructor's insight as to how the learners are progressing. The instructor needs to report to management at the end of each week. Which of the following will BEST show the progress of the learners as well as justify the instructor's opinion?
Question98: Certain business practices are driven by scenarios that are centered on performing specific tasks. The BEST delivery method would be:
Question99: When an instructor is trying to gather information from learners about a subject, which of the following question types can be asked?
Question100: An instructor has placed the learners into groups to discuss several topics. When the instructor walked around to monitor the group progress, the learners were off-task. Which of the following contributes MOST frequently to this situation?
Question101: An instructor has been hired to instruct a pre-packaged course; however, the site manager informs the instructor that the learners have been overly prepared for the course and that the first three chapters of the material should already be known by the learners. Which of the following is the BEST course of action?
Question102: It is obvious that the class is becoming uninterested in the material being taught. Which of the following is the BEST way to remedy the situation?
Question103: An instructor needs to assign a multi-part assignment to an online class. Which of the following deliveries would maximize student engagement?
Question104: An instructor is leading a class that has multiple purposes in the industry. The learners come from different disciplines and technical backgrounds. Which of the following will BEST assist the instructor in conducting a successful course?
Question105: Which of the following is the MOST useful feedback for the curriculum in course evaluations? (Select TWO).
Question106: An instructor notices a learner is not completing the practice exercise that has been assigned. Which of the following is the BEST way to elicit participation?
Question107: An instructor wants to demonstrate a technical topic that requires a certain procedure. Which of the following is the BEST way to achieve this?
Question108: While teaching a class the instructor constantly notices a learner is straining to see the information on the whiteboard and is looking frustrated. The instructor asked the class if everyone understands the material, and the learners confirmed that they all understand the material. Which of the following can the instructor do to improve the learning opportunities for the frustrated learner? (Select TWO).
Question109: Which of the following words is MOST likely used in a higher-order question?
Question110: An instructor is delivering a course with limited time and has learners with various skill levels. Which of the following would the instructor do to BEST follow up any needs of the learners?
Question111: During classroom instruction, a trainer notices that one of the students is disconnected. Which of the following actions should the trainer take?
Question112: An instructor is teaching a course to learners with limited experience. During the course, one learner asks the instructor to further explain a concept that was just taught. Which of the following provides the MOST effective way for the instructor to respond? (Select TWO).
Question113: While the class is working on training modules, the instructor intermittent polls them to determine their pace in relationship to the daily objectives. Which of the following BEST describes what skill the instructor is demonstrating?
Question114: An instructor delivering a class with thirty learners defines acceptable and non-acceptable behavior at the beginning of the class on the first day. The instructor also requests learners to be on time. The second day of class a few learners show up late to class. Which of the following is the BEST course of action to take to resolve this issue?
Question115: An instructor arrives at a site with a full day of course material. The contact at the site informs the instructor that a last minute change has occurred, and the course will need to be shortened to a half-day. Which of the following should the instructor do FIRST?
Question116: A trainer delivers a course, leaving out information. Delivering a course in this fashion can lead to:
Question117: Which of the following teaching techniques would BEST enable a reserved student to participate more in class?
Question118: During a five-day course, an instructor wishes to evaluate the students both formally and informally in order to gauge their progress before the final evaluation. Which of the following techniques, when assigned daily, would BEST accomplish this task? (Select TWO).
Question119: Which of the following is a non-verbal communication method an instructor should use?
Question120: At which of the following times should student pre-class surveys be completed? (Select TWO)
Question121: After several discussions, a client is insisting that a training course be cut from two days to just one. Which of the following is the BEST way to proceed?
Question122: By the first break in a mandatory course, the students' non-verbal communication demonstrates a lack of connection with the subject matter. The instructor can then:
Question123: During a class, a student points out that one of the procedures that was explained has recently changed and the wrong steps are being taught. Which of the following should the trainer do to maintain an expert status with the class?
Question124: Which of the following statements describes a good method to motivate learners to ask questions?
Question125: An instructor is conducting a course comprised of learners from an international audience. The instructor asks questions of the learners and notices that several of the learners do not participate even though they understand the material. Which of the following actions would be BEST for the instructor to take?
Question126: Students in a class complain about the temperature of the room. The client expressed that they wanted the room colder so that students would be more alert during the class. Which of the following actions should the trainer take?
Question127: A company wants to develop a training course that will help develop job skills as well as broaden the knowledge of their employees. The instructor has developed the training course and has already begun teaching. Which of the following would be the BEST method for the instructor to evaluate the learners?
(Select TWO).
Question128: Learners are MOST likely to learn a skill successfully when a topic is presented:
Question129: The BEST way for an instructor to provide an introduction to the course content is to:
Question130: Which of the following would allow an instructor to determine a learner's need for clarification?
Question131: An instructor has almost finished discussing a new topic when a learner is observed making unusual facial expressions. The instructor's BEST response is to:
Question132: An instructor realizes that a learner is confused about the information based upon a question the learner asks. Which of the following should the instructor do to address this issue?
Question133: A company is hosting a major training event which several other companies have been invited to attend.
The instructor is onsite and has already started the training. All of a sudden, the fire alarm goes off and everyone is instructed to leave the facility. After a 30-minute delay, everyone is instructed to reenter the building. Which of the following actions is the BEST way for the instructor to get the training back on schedule?
Question134: A learner who responds positively to slide presentations will tend to be a/an:
Question135: The adult learning methodology with the LOWEST retention rate is:
Question136: An instructor has asked the learners to perform a task. If they successfully complete the task they have demonstrated:
Question137: The MOST effective way for an instructor to demonstrate active listening is to:
Question138: An instructor is use to instructing experienced individuals. The instructor is delivering a class to a group of entry level learners. Which of the following will the instructor need to adjust for this specific group of learners?
Question139: An instructor separates the class into groups. The learners are not working as hard in the groups as they would if they were working individually. Which of the following could the instructor do to create more group interaction? (Select TWO).
Question140: During a training session, a learner asks an instructor an irrelevant question regarding politics. Which of the following BEST indicates how the instructor should respond?
Question141: Which of the following is the MOST important action for an instructor who wants to ensure effective communication?
Question142: A contract trainer is hired to deliver a business writing class for an accounting department of a large organization. The terminal objective for the class is to decrease the amount of time workers spend writing the annual report. Which of the following shows how the trainer might BEST measure the group's improvement?
Question143: An instructor is teaching a virtual class and notices that learner interaction has begun to taper off. A break was recently taken so fatigue does not seem to be the issue, but rather a lack of understanding. Which of the following should the instructor implement to help identify where learners are getting confused"?
Question144: In an asynchronous learning environment, the instructor should avoid:
Question145: Which of the following are reasons trainers compile an end-of-class report? (Select TWO).
Question146: To avoid students from being distracted during learning, it is a good practice to:
Question147: While teaching, an instructor comes across an important point. Which of the following shows how an instructor could BEST communicate this to the students? (Select TWO).
Question148: An instructor is leading a virtual class when several learners start having significant bandwidth issues that cause them to drop out of the live session. Which of the following represents the BEST solution to the problem?
Question149: An instructor notices that the classroom is extremely hot and several participants report that they are having trouble concentrating on the material. Which of the following is the BEST course of action for the instructor to take?
Question150: After class introductions the instructor defines objectives and the expected timeline. Some learners have a different expectation of the class. Which of the following is the BEST response?
Question151: Last week, a trainer completed lecturing on a topic. This week, a learner asks a question related to last week's topic. Which of the following techniques should be used when attempting to encourage learners to answer questions themselves?
Question152: On the first day an instructor administers a pre-test. The results of the test are mixed; some learners scored high and some scored low. Which of the following is an effective use of these results?
Question153: A learner is asking a question but the instructor does not clearly understand what the learner is asking.
Which of the following should the instructor do?
Question154: While lecturing a group of learners, the instructor moved around the room and paused several times for emphasis. These actions are:
Question155: During a pre-class meeting with the training manager, the instructor is informed that two of the participants are foreign learners and have difficulty with the English language. The class to be presented is an advanced topic. Which of the following would be the MOST appropriate course of action?
Question156: Two instructors are team teaching. The first instructor receives an excellent evaluation and the second instructor receives a lower evaluation. Which of the following methods would work BEST to make the second instructor more effective?
Question157: A trainer uses a humorous anecdote that they often use at a certain point in the material. After telling the story, the trainer senses a change in facial expression and body language from one student. Which of the following is the MOST appropriate action for the trainer to take?
Question158: Which of the following virtual tools would be BEST for students in an online synchronous class to indicate they have a question?
Question159: A student insists on asking advanced non-relevant questions during class. The instructor believes the student is challenging their knowledge. Which of the following shows how the instructor would BEST handle the situation?
Question160: During an extensive needs analysis, the training group discovers that the organization's call center team is failing to mention add-on products and there are a large number of customer calls which are either abandoned or escalate to call center managers. The marketing area is adamant that call center agents refer to the add-on products in order to increase sales. In designing a training solution, the FIRST step should be to:
Question161: An instructor has a class of learners who are required to attend. Most of the learners are not paying attention or participating. Which of the following will increase the level of learner motivation?
Question162: In delivering a course for adult learners it is essential to:
Question163: While facilitating a lab where learners are expected to follow directions, some learners are deviating from the assigned task. Which of the following is the BEST response?
Question164: Which of the following is an advantage to using the probing question type?
Question165: An instructor is conducting an online class and notices some learners are less responsive than others. The instructor wants to ensure all the learners are participating in the class. Which of the following is BEST accomplish this? (Select TWO).
Question166: Which of the following are the BEST ways for an instructor to assess learning? (Select TWO).
Question167: An instructor is almost finished completing a course and has a very dissatisfied learner. Which of the following would be the BEST course of action to help the learner?
Question168: An instructor has developed a customized virtual training course for a company. The instructor has procured all of the equipment and materials, and all tests have been successful. Which of the following should the instructor do NEXT?
Question169: An instructor is teaching a class that is filled with a variety of acronyms and technical jargon. Which of the following would help reinforce the definitions of the terms while using the least amount of classroom time?
Question170: After reviewing several topics, an instructor decides to ask the learners some review questions. After asking the first question, one of the learners answered incorrectly. Which of the following is the BEST approach for the instructor to take?
Question171: A trainer happens to notice throughout a session that one learner is getting assistance from another learner on all of the assignments. Which of the following would be the BEST approach to diffuse this behavior?
Question172: An instructor is preparing to deliver a hands-on lab course. The client provides material and asks the instructor to develop a method to determine the skill increase from the course. Which of the following should the instructor prepare?
Question173: Because of learner conversation and questioning, a course has moved away from the intended learning objectives. Which of the following techniques can bring the learners back on track?
Question174: A contract instructor is delivering a class developed for a company. Learners have stated in the past that the material was confusing, there was not enough depth and the information was out of date. In planning for this course, which of the following might be BEST for the instructor to do to maximize the needs of the learners?
Question175: An instructor is teaching a course with learners who have different levels of experience. During the course, one learner is constantly asking questions indicating that the learner does not have sufficient previous experience. Although the course is on schedule, some of the other learners are frustrated. Which of the following would be the BEST approach for the instructor to take?
Question176: There are several students in a class with similar special needs. Which of the following would be LEAST likely to be considered proper accommodations for their needs?
Question177: During a training course an instructor invites learners to discuss how the training will benefit them. Which of the following BEST describes the skill demonstrated?
Question178: During a training class, a few aggressive learners continued to dominate the question and answer sessions. Which of the following is the FIRST course of action for the instructor to take?
Question179: Which of the following is MOST likely to motivate an at-risk student?
Question180: While delivering a course, the trainer notices one learner who is not grasping some of the concepts. Which of the following would BEST assess the needs of the learner?
Question181: After evaluation of the course content, a section of class is not needed for this audience. Which of the following is the BEST solution?
Question182: An instructor is conducting a virtual class and finds that several learners do not have computer systems that actually meet the guidelines for the course. Due to this, certain required shared applications will not work for them. Which of the following represents the BEST action for the instructor?
Question183: An instructor is delivering a course session that has a large amount of content and the allotted delivery time is short. Which of the following question types is BEST for this situation?
Question184: When writing assessment items which of the following should a trainer do?
Question185: The learners in a class have limited knowledge and experience with the material being presented. The instructor wants to ensure the learners are paying close attention. Which of the following will accomplish this task?
Question186: Which of the following statements BEST describes 'synchronous training' when discussing Internet learning technologies?
Question187: An instructor has become ill and cannot continue a course. A new instructor is brought in, but has received no knowledge transfer from the previous instructor. Which of the following is the BEST option to assess the learner's knowledge level quickly?
Question188: An instructor is hosting an online course with ten learners. Half of the learners have taken online courses before and are familiar with virtual courses. The other half of the class is new to the virtual environment.
Which of the following should the instructor do FIRST to help all of the learners understand what is required for the course?
Question189: In a learner-centered environment, an instructor's role should be to present information and guidance which allows learners to:
Question190: A few learners are eager to volunteer when questions are asked of the group; however, these learners consistently provide incorrect answers. Which of the following would be the BEST action for the instructor to follow in this situation?
Question191: A trainer gave a one-hour, continuous lecture on a technical topic to a diverse audience. Many learners were lost and therefore became disgruntled and uninterested. The BEST approach for delivering the content would have been to:
Question192: Which of the following questioning techniques is BEST suited to engage learners right after a lunch break?
Question193: An instructor is conducting a virtual classroom with an international audience and finds that any single method used for delivery of the material leaves about a third of the learners uninvolved. Which of the following is the BEST course of action?
Question194: Which of the following formats is MOST effective when using the polling function in synchronous virtual classrooms?
Question195: An instructor completed the required content of a technical course early. The instructor decided to fill the time by writing tasks on the board and assigning them to individual students. A timeline was provided for the overall task completion and all students were expected to apply their new knowledge to the task assigned. The instructor then proceeded to work on plans for the next course in this situation, which of the following statements about the appropriateness of the activity is true?
Question196: The MOST significant advantage of using structured exercises in a training session is that participants:
Question197: In the following scenario, the learners all scored well on the exit assessment. However, upon returning to work, the learners were unable to use any of the learned processes. Which of the following BEST represents the information transfer?
Question198: Several learners are already familiar with the course topics, while other learners are having difficulty with the course topics. Which of the following is the BEST action for the instructor to take?
Question199: After presenting a new topic, the instructor initiates a class discussion based on the presentation. The discussion is designed to enhance learner understanding and stimulate interest in the topic. Which of the following BEST describes the skill demonstrated by the instructor1?
Question200: During a virtual class the instructor has a learner that seems to be growing increasingly confused and now has questions that are distracting the rest of the class. Which of the following is the BEST course of action for the instructor to take?
Question201: A trainer overhears students talking about the last class and how unqualified the trainer was for that class.
Which of the following should the trainer do to establish credibility?
Question202: An instructor is teaching an advanced topic. A student does not have the prerequisite skills needed for this class and continues to fall behind. The student is visibly frustrated. Which of the following is the MOST appropriate action?
Question203: An assessment technique that focuses on the development or improvement of a program is known as:
Question204: Which of the following information would a trainer use from a course evaluation to improve their training methods?
Question205: The instructor is teaching a class in a very large room and is utilizing a projector to show the class the equipment being taught. Several of the learners seated in the back report they are not able to see the presentation. Which of the following is the BEST solution to the problem?
Question206: Which of the following methods will monitor the learning retention that is occurring during training?
Question207: During pre-course communications the instructor discovers that the course is different than the one expected by the class. Which of the following would be the BEST course of action?
Question208: An instructor has a learner in the class that needs to frequently check and reply to email during the course time. Which of the following is the BEST course of action for the instructor to take?
Question209: An instructor perceives that a learner is continually flirting with the instructor during class.
Which of the following should the instructor do to reduce the distraction level caused by the learner?
Question210: Which of the following methods of delivery allows the learner to act out aspects of the course topics?
Question211: At the beginning of a course, an instructor suspects that a student has not grasped the information covered in a prerequisite course. Which of the following should the instructor do?
Question212: An instructor is preparing to start a class where several learners have arrived late due to bad weather. The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?
Question213: A new trainer is continually receiving poor evaluation scores. Which of the following is the MOST effective way of evaluating overall performance to improve scores?
Question214: Which of the following describes a high-order question type?
Question215: Which of the following should a trainer do if they need to hold training sessions once a week during a ten- week period, but also need to travel out of state during two of those weeks?
Question216: The only advanced learner is polite but obviously bored. Which of the following is the BEST way to improve the learner's class experience?
Question217: An instructor needs to actively facilitate learning by: (Select TWO).
Question218: While facilitating a class an instructor uses a variety of questioning techniques. Which of the following BEST describes the benefits?
Question219: Performing a needs assessment with an audience directly relates to:
Question220: Trainees reported that a trainer's innovative use of media greatly enhanced their ability to understand course content. Which of the following audiences is MOST likely to need this information?
Question221: A company is hosting a training event at their location. The instructor has started the training, and one of the learners indicates that a page is missing from the handout. Which of the following should the instructor do NEXT?
Question222: A learner has repeatedly taken different computer components and assembled them into a working computer, each time in front of the instructor. However, the student cannot pass the written examination on the subject. Which of the following would be the BEST action by the instructor?
Question223: A manager has assigned a group of learners to take a course. All of the learners are familiar with the course topics. A new student arrives after lunch on the first day and informs the instructor that they are a new-hire and are not familiar with the course topics. Which of the following BEST describes the step the instructor should take?
Question224: An instructor has just completed a five-day technical seminar. Which of the following would be the BEST post-course support method to communicate with learners?
Question225: Which of the following is the BEST example of a probing questioning?
Question226: A class has just finished a group assignment. To save time and generate immediate feedback, the instructor has the groups exchange the assignments for grading. This is an example of:
Question227: A course is two days in length, and has at its core a four-step process. At the end of the first day, learners should be able to effectively demonstrate the first two steps of the model; however, it is clear a number of participants have not yet mastered the second step of the model. The instructor should:
Question228: An instructor is presenting to a class and notices that a particular learner is not paying attention; however, when the instructor gives a pop quiz, this learner earns the best grade. Which of the following BEST describes the situation?
Question229: A learner is frequently distracted. When the instructor asks a question the learner appears confused.
Which of the following is the BEST assessment of the learner's behavior?
Question230: A trainer read that frequent evaluations are considered better for evaluating student progress than a single exam at the end of the course. Which of the following would be the BEST example of such evaluations?
Question231: Which of the following will motivate learners MOST during a course?
Question232: An instructor is conducting a review of written instructions and is aware that the preferred learning style of one of the learners is kinesthetic. Which of the following is the BEST choice for the instructor?
Question233: An instructor asks an open-ended question to the class. Which of the following BEST describes the skill the instructor is demonstrating?
Question234: Which of the following is the BEST benefit of allowing time for introductions at the beginning of class?
Question235: The Human Resources department is conducting a class for new employees when the air conditioning stops working. Which of the following should the instructor do FIRST?
Question236: An instructor is tasked with adding more interaction to an online synchronous program. Which of the following is the MOST important factor for the instructor to consider?
Question237: An instructor is teaching a beginner topic. Most of the learners explain that they are already familiar with the course content. Which of the following should the instructor do?
Question238: The trainer assigns a lab and then wanders around the room observing the students. The trainer makes comments or helps students some of the time. Which of the following would be the BEST feedback for a student who has finished the lab early without difficulties?
Question239: An instructor needs to motivate a learner to complete a course, but the learner is not excited about the course due to lack of knowledge. Which of the following is the BEST motivation method?
Question240: Which of the following represents an objective evaluation of a learner?
Question241: A trainer should solicit the MOST evaluations from the learners by:
Question242: An instructor is a member of an organization that has recently received a great deal of unfavorable publicity about the actions of many of the organization's members at a recent convention. The instructor has just received the first instructional assignment since the publicized events took place. In this situation, which of the following must the instructor do FIRST to gain the respect of the audience?
Question243: An instructor wants to evaluate the classes' knowledge after they completed the course. Which of the following should be the instructor's FIRST choice for this process?
Question244: An instructor uses formative assessment in their classroom. This form of assessment can help the learners learn from their mistakes. Which of the following is another way to use this form of assessment?
Question245: The MOST effective technique for encouraging learners to interact and share ideas, while attaining the objectives of the course and developing learner confidence, is to facilitate a(n):
Question246: An instructor has just answered a question from a learner. Which of the following is the NEXT action the instructor should take?
Question247: Which of the following would allow an instructor to motivate students to learn a complex topic?
Question248: During a training class on increasing productivity, the client requests suggestions on how to motivate their employees upon returning to work. Which of the following methods should the trainer suggest to BEST motivate the client's employees?
Question249: An instructor is preparing to deliver a course in leadership effectiveness. One of the exercises causes a concern. The instructor has conducted this type of exercise before and it generally has poor results. The BEST option for the instructor is to:
Question250: An instructor is delivering a course session that has a small amount of content and an adequate amount of time. Which of the following question types is BEST for this situation?
Question251: A learner is attempting to complete a content rich online training module. Which of the following will inhibit the learner's ability to retain information in this setting?
Question252: Pause at an appropriate place during a presentation can contribute to: (Select TWO)
Question253: Several learners in a training class are very motivated to help the instructor and other learners with a project. Other learners in the class seem not motivated to learn about the project. Which of the following can the instructor do to motivate all the learners?
Question254: A learner asks a question about material that has been thoroughly covered. The instructor believes that the learner generally understands the material. Which of the following would be the BEST action for the instructor to take?
Question255: A good method of evaluating the effectiveness of a past training course is to:
Question256: When writing an exam question, which of the following should be covered?
Question257: In an economics lecture, the instructor wants to illustrate that, theoretically, a situation could never happen.
Which of the following hand gestures would be MOST effective in making this point?
Question258: An instructor is delivering a computer training course. Which of the following is the BEST method for delivering the lecture that includes a presentation?
Question259: An instructor was preparing for a one-hour virtual class anticipating that several questions would come up during the event. Which of the following steps should the instructor take to prepare for this session?
Question260: Right after a break in a classroom setting, a learner asks for a broader explanation of the last topic discussed. After a more detailed explanation, the learner states, "I'm still not seeing that." Which of the following should the instructor do to bring clarity to the topic?
Question261: An instructor is previewing the class materials for a course. The instructor notices that a method to monitor learner progress is not included with the course materials. Which of the following should the instructor do NEXT?
Question262: While the class is working on training modules, the instructor intermittently polls them to determine their pace in relationship to the daily objectives. Which of the following BEST describes what skill the instructor is demonstrating?
Question263: During a lecture, learners continuously interrupt by asking each other questions over the topic. Which of the following should the instructor do to better assist the learners during the class?
Question264: An instructor is contracted to teach a highly technical on-site course. The instructor walks into a classroom filled with learners from various backgrounds. Which of the following should the instructor do FIRST?
Question265: An instructor is assigned to deliver training with several objectives that require a team approach. Which of the following seating configurations would BEST encourage participants to work together in teams?
Question266: Which of the following statements BEST describes the value of using a variety of question types during instruction?
Question267: Which of the following is considered an advantage of using a relay question?
Question268: While delivering a course, the trainer notices that the examples included with the pre-written material are less than adequate. Which of the following would be the MOST appropriate action for the trainer to take?
Question269: When a company provides training for their employees, which category on an evaluation will be MOST beneficial to the instructor?
Question270: A learner profiles as a traditional learner, but interactions with the instructor are very important to the learner to ensure that their specific learning needs are addressed. Which of the following delivery methods would be BEST for this learner?
Question271: The MAIN reason for conducting end-of-course assessments is to:
Question272: An instructor arrives at a remote classroom site about an hour before class begins only to find the wrong student material (e.g. books) has been shipped. Which of the following is the BEST course of action for the instructor to take?
Question273: Which of the following is the GREATEST drawback in implementing streaming videos to enhance learning and engage the audience?
Question274: During the introduction to the course material, the trainer realizes that the students do not have the required prerequisite knowledge. Which of the following courses of action should the trainer take?
Question275: For this question, decide whether the action makes it likely or unlikely that a trainer will achieve the goal.
Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal.
GOAL: To facilitate the learning process for a group of learners in a training class who are falling behind the more advanced learners
ACTION: The trainer asks the more advanced learners to tutor the less advanced learners during the last part of each class.
Question276: An instructor evaluates learners using both written and oral exams and multiple choice quizzes. Which of the following should be added for a complete evaluation of each learner?
Question277: While teaching a class two learners are constantly having difficulties with the material, and ask the instructor questions after every lecture. They are always the last two to finish any exercises. Many of the learners start noticing how frustrated the instructor is getting with the two learners, and comment on how the instructor's gestures are negative towards the two learners. Which of the following describes the correct non-verbal communication that the instructor should have in this situation?
Question278: Which of the following is the BEST example of a probing question?
Question279: If a class has some slow learners and some fast learners, which of the following is the correct pace in which to present material to the class?
Question280: An instructor noticed that several learners were not paying attention, not completing the assigned tasks, and were uninterested in the topic discussed. Which of the following is the BEST action to motivate these learners?
Question281: The instructor noticed that a discussion was getting off track and out of control. Which of the following question types can help the instructor gain control of the discussion?
Question282: Mastery goal setting has better success because it leads to:
Question283: When an instructor is unsure whether or not participants comprehend course content, it is BEST to:
Question284: During introductions a learner asks if a related topic can be reviewed during the course; however, the topic is outside the prescribed course material. Which of the following is the BEST way to handle this request?
Question285: When a learner responds incorrectly to a question during class, an instructor should give some acknowledgement for the answer. Which of the following is the BEST reason for this action?
Question286: During a tedious technical exercise the instructor notes that the learners are nervous and apprehensive about starting. Which of the following should the instructor do?
Question287: An instructor is conducting a virtual classroom session that also includes a chat room. A learner becomes confused and sends the instructor an irate private message. Which of the following would be the BEST response to the situation?
Question288: An instructor is approached by a learner that expresses fear that they will not properly understand the material and may lose their job. This fear is preventing the learner from participating in the course. Which of the following is the MOST reasonable course of action for the instructor to take?
Question289: An instructor is teaching an advanced two-day workshop for experienced users of a specific software program. The learners were recommended to participate by their supervisors. The instructor is informally talking with the learners prior to the first session, when one learner confides concerns about their ability to succeed in the course. The BEST way for the instructor to respond to the learner is to:
Question290: During a course an instructor notices that the course content seems to leave out important but not critical information regarding the subject matter. Which of the following statements describes the NEXT action the instructor should take that would be most beneficial to the current students?
Question291: An instructor notices that the course participants are sluggish, engaging in side conversations and appear somewhat distracted. Which of the following should the instructor do to reengage the learners? (Select TWO).
Question292: During a synchronous class, a participant is presenting when the participant's dog begins to bark. Which of the following should the instructor do to BEST eliminate the distraction?
Question293: When delivering lecture in a virtual classroom environment, an instructor should:
Question294: A trainer has just completed instruction on a seven-step process. The trainer tells a real-world story to the class and then asks the learners to identify which step of the process was used in that story. The trainer was effectively attempting to:
Question295: An instructor is conducting a highly technical subject with a large media presentation. Just after getting started the bulb blew out on the overhead projector. Which of the following will BEST allow the class to continue without interruption?
Question296: Which of the following delivery methods should be used sparingly?
Question297: When presenting a topic, which of the following is the BEST way to establish eye contact to ensure learner interest and participation?
Question298: While teaching in a virtual classroom, the trainer uses which of the following to mitigate disruptions?
Question299: An instructor is facilitating a week long course. It has become clear to the instructor that the majority of the learners lack motivation, evident by their lack of effort and willingness to contribute when prompted. Which of the following would BEST provide the learners assistance to achieve success? (Select TWO).
Question300: While teaching a course online the instructor tells all learners to work through the material as a group.
During the second day of the class the instructor recognizes that a learner is moving into the next online course unit early and then doing them incorrectly. Which of the following should the instructor do to control the pace of the learner?
Question301: The BEST way to get learners to contribute to a discussion is to:
Question302: A day prior to a course an instructor discovers that information in the text book is outdated and a new edition is available. Which of the following is the BEST course of action for the instructor to take?
Question303: A contract instructor is preparing training materials for a corporate client. The corporate client has supplied standardized material, but wishes to tailor it for their particular needs. Which of the following steps would BEST address this situation?
Question304: A student emails an instructor with an entire life story of why assignments are being turned in late. The instructor suspects that the student simply lacks motivation. Which of the following is the BEST option for the instructor?
Question305: An instructor is discussing key material for a course when a learner asks a question that will lead to material that the class is not yet prepared for. Which of the following is the BEST course of action for the instructor?
Question306: After the first week of a two week training class, the instructor notices that there are four learners in Group A that are motivated and doing a great job in with the material. In Group B the entire group seems to be moving slow and not very successful with the material. Which of the following can the instructor do to continue the class?
Question307: During a class several learners are eager to learn a related skill that is useful on the job but is not in the curriculum. Which of the following is the BEST way to handle this request?
Question308: A training class has been rescheduled for one hour earlier than originally planned. Ten of the fifteen participants arrived at the adjusted start time. The remaining learners will likely not arrive until the original start time. Which of the following would be the BEST action for the instructor to take in this instance?
Question309: Which of the following describes a form of feedback with the GREATEST positive impact?
Question310: The trainer is teaching a class unexpectedly comprised of students who speak a different language than the instructor. By the first break it is obvious many of the students are having trouble understanding the instruction. Which of the following is the NEXT step for the trainer?
Question311: A learner finds that the procedures taught in a course fit perfectly into the needs of the business. When returning to work the student finds that their workload yields insufficient time to perform the procedures.
Which of the following BEST represents the failure in information transfer?
Question312: The instructor asks the learners for practical examples of how skills they are learning in the course relate to their jobs. This is an example of the instructor soliciting:
Question313: Which of the following question techniques would be LEAST likely to assess the understanding of a learner?
Question314: Which of the following is the MOST effective action for improving participation during a questioning session?
Question315: An instructor is teaching a week long course. One of the learners has not had as much exposure to the course material as the other learners. Which of the following describes how the instructor should handle the situation?
Question316: On several end-of-course evaluations, a trainer noticed that participants stated that the pace of the course was too slow. Which of the following actions should the trainer take?
Question317: During a lunch break, several learners state the classroom is too cold. Which of the following should the instructor do FIRST?
Question318: At the beginning of a training session, a trainer instructed the learners to use Brand X computers because the instructional design assumes Brand X computers. Many learners objected. They felt that since they will be using Brand Y computers at work, they should work on Brand Y computers in the room. If the instructor needs to use Brand X computers to instruct, which of the following is the MOST appropriate way to respond to the learners' need to be able to apply course materials to job requirements?
Question319: Which of the following methods is the MOST effective questioning technique that will allow an instructor to measure if the classroom is attentive and engaged?
Question320: Which of the following would be BEST used with tactile learners?
Question321: An instructor covering industry specific material asks the learners in the class if they believe whether a specific regulation that has been passed will help their industry, hurt it or essentially have no effect. Which of the following question types is the instructor asking?
Question322: During a training session, a bulb goes out in the overhead projector. Which of the following is the BEST way to handle this situation?
Question323: A company is preparing to roll-out a training course on advanced accounting skills. The company has asked a contract instructor to facilitate the course. The instructor has no background in accounting. Which of the following should the instructor do?
Question324: An instructor is preparing the classroom for a course at an on-site location. The course material contains a video clip with sound, but the presentation computer has no sound card. Which of the following should the instructor do FIRST to maintain the delivery method intended by the course designers?
Question325: A trainer completes a detailed module. Several of the students ask for links or something that they can use to get the details, because they were not able to take notes fast enough. Which of the following would be best for the trainer to do FIRST?
Question326: An instructor is teaching a week long course for a vendor certification. A few learners are slowing the class down due to the lack of experience with the product. The rest of the learners are doing fine with the pace of the class. Which of the following would the instructor do to BEST assist the less experienced learners?
Question327: An instructor often receives feedback that learners do not feel involved during the course. To improve the presentation, the instructor has decided to incorporate additional opportunities for learners to become involved in the course. Which of the following is the MOST effective change for the instructor to implement?
Question328: Which of the following would a trainer use to motivate students as a class?
Question329: During an exercise an instructor notices a learner that is avoiding eye contact and not working. Which of the following actions should the instructor take?
Question330: Which of the following is the main advantage of using a multiple choice questionnaire when conducting training needs analysis?
Question331: After teaching a very long block of instruction before lunch, the instructor wants to check how well the learners have learned the material. Which of the following methods is the BEST to accomplish this goal?
Question332: A learner in an asynchronous e-learning course is having problems retaining the information from the course. Which of the following is the BEST solution to the learner's problem?
Question333: A trainer has just covered material where the learners have a reasonable and expected understanding. A learner then asks a question relevant to the material covered. Which of the following is the BEST action for the instructor to take?
Question334: Which of the following is an advantage of using the open questioning technique?
Question335: Throughout the delivery of a five day class the instructor noticed many improvements that need to be made to the course curriculum. Which of the following is the BEST course of action?
Question336: A learner is having difficulty completing a particular lab exercise. Which of the following can the instructor do FIRST to help the learner complete the exercise?
Question337: An instructor is instructing a virtual class and a computer virus has reduced bandwidth making video and audio impossible at several locations. Which of the following is the MOST appropriate action for the instructor to take?
Question338: Which of the following is an essential technique for holding a learner's attention?
Question339: An instructor is teaching a one week web design class. On the first, day many of the learners asks the instructor questions pertaining to the material that the instructor is not familiar with. The instructor tells them the answers will be provided the next day. The second day of the class the learners bring up more questions about the material and ask about yesterday's questions. The instructor does not have the answers and the learners lose confidence in the instructor's expertise in the subject. Which of the following BEST describes what the instructor could have done to better control this situation?
Question340: At the end of a class all of the learners have passed the written exam; however, the majority of the learners are still not able to perform the specified task property. Which of the following statements BEST describes the instructor's performance?
Question341: An instructor arrives for a lab class with twelve laptops. The contact takes the instructor into a conference room that contains one large table and twelve chairs. There are no visible outlets in the room. Which of the following should the instructor do?
Question342: A learner asks a question, and the instructor provides an answer. The learner's face immediately shows signs of confusion. Which of the following is the BEST approach the instructor should take?
Question343: When providing instruction to a culturally diverse group it is important to: (Select TWO)
Question344: An instructor is lecturing on a manufacturing approach to ordering. The instructor is attempting to explain the concept that every order to purchase a finished product has an effect on the complete process from start to finish. Which of the following is an example of the effective use of props to demonstrate this principle?
Question345: Which of the following questioning types would be used to compare and contrast a complex concept?
Question346: A trainer is in the middle of making a point with difficult material when a learner asks a question that is slightly off-topic. Which of the following is the BEST course of action for the trainer to take?
Question347: An instructor is explaining a topic and realizes that the learners seem confused. Which of the following approaches would BEST clarify the topic?
Question348: Which of the following is MOST appropriate for a trainer to use to regain students' focus?
Question349: Which of the following allows the trainer to evaluate student progress easily and quickly?
Question350: After delivering a course and reviewing the course evaluations, the instructor notices that the majority of the learners reported having difficulty with a required course topic. Which of the following is the BEST way to handle this information?
Question351: While giving an overhead presentation the projector being used powers off. Which of the following is the FIRST course of action?
Question352: Which of the following is a reason learners are NOT responding to questions from a trainer?
Question353: While conducting a class the power goes out. After an hour it is restored. Which of the following would be the BEST method of delivering the remainder of the course?
Question354: An instructor has given the class materials to complete an assignment and instructs them to start. One of the learners finishes the assignment in two minutes, but the instructor says it is incomplete. Which of the following should the instructor have done to clarify the requirements for the assignment?
Question355: Upon answering a learner's question an instructor should then:
Question356: The members of a corporate training department have been asked to conduct an overall organizational training assessment. Which of the following BEST defines the training needs of the organization?
Question357: During the start of the class, three of the learners who are competent in the subject matter inform the instructor that their attendance in the class is due to job requirement. Which of the following techniques will BEST motivate these three learners to get more out of the class?
Question358: Which of the following can a virtual trainer use to elicit feedback if they host asynchronous training sessions?
Question359: A learner seems to understand the material yet still has a question concerning it. Which of the following actions will BEST facilitate the learner?
Question360: In order to understand and answer a learner's question, an effective active listening technique would be to:
(Select TWO).
Question361: A trainer has been tasked with developing a safety course for workers in a manufacturing plant. Which of the following learning styles would be used MOST often?
Question362: During the training session introduction, half of the participants indicate that they are interested in learning about topics that are not part of the course objectives. The BEST approach for the instructor is to:
Question363: The MOST important key to setting motivational goals for the classroom is to set the goal:
Question364: While preparing to teach a course at an organization, the trainer sees that part of the contract is the ability for students to contact the trainer with questions after the conclusion of the training. Which of the following is the BEST support information to provide to the students?
Question365: On the first day of a course, the trainer realizes that a friend is taking the course. Which of the following actions should the trainer take?
Question366: A trainer is designing a lab to evaluate the learners' ability to apply the information learned. They want to provide the learners with feedback from the evaluation. Which of the following evaluation methods will provide the BEST feedback?
Question367: An instructor decides to divide their class into groups. In order to motivate the learners in the groups the instructor designs the groups and the activity such that thE. (Select TWO).
Question368: In an asynchronous learning environment:
Question369: At the end of a class, Internet access becomes unavailable. The client provides an online evaluation form for each class. Each learner is required to fill out an evaluation of the course. Which of the following should the instructor do to fulfill the client's requirements?
Question370: Allowing the learners to generate a scenario is an example of:
Question371: Which of the following questions is more likely to require students to think through the answer?
Question372: Using every available feature of a computer-based graphic presentation is:
Question373: An instructor is observing participants during an exercise in a classroom environment. The MOST appropriate feedback to offer is:
Question374: After completing a block of instruction, the instructor notices students nodding and posing hypothetical questions with answers. This MOST likely indicates which of the following?
Question375: When delivering a class for a group that contains primarily kinesthetic learners, it is important to:
Question376: After teaching a class, a trainer needs to address the fact that an entire domain of material is missing from the course. Which of the following should the trainer do?
Question377: When delivering terminal objective information, the instructor should include which of the following motivators? (Select TWO).
Question378: While facilitating learning, the trainer must:
Question379: During a training session, the trainer becomes aware that a student in the first row of the class appears to be having difficulty viewing material displayed on the screen in the front of the classroom. Which of the following actions should the trainer perform FIRST?
Question380: A trainer arrives onsite and prepares for class. The trainer should review which of the following items?
Question381: An instructor does not receive any paperwork on the students in the class until the last minute, therefore not allowing an assessment of their current skill level. Which of the following is the BEST way to proceed?
Question382: Which of the following is a disadvantage of using handouts?
Question383: An instructor is ending a training course and has covered all the material. The instructor has just conducted a final summary of the material. Which of the following should the instructor do NEXT?
Question384: An instructor uses multiple forms of media to help the class understand a difficult topic. Unfortunately learners are still having a hard time with the concept. Noticing difficulty, the instructor creates another learning tool to explain the topic another way. Which of the following BEST describes the skill the instructor is using?
Question385: Which of the following should a virtual trainer do to build a personal connection between the students in the class?
Question386: A learner shows up for class dressed inappropriately. Which of the following is the FIRST action the instructor should do?
Question387: Which of the following is the BEST indicator that a learner is disinterested?
Question388: The phrase "I can do this, if they can" represents which of the following forms of motivation?
Question389: A student has incorrectly answered a trainer's question. Which of the following responses should the trainer use? (Select TWO).
Question390: During the course introduction, a student expresses that an objective they expected to be covered in the course is not listed. Which of the following actions should the trainer perform?
Question391: A trainer is contracted to teach from a particular outline and prepares accordingly. During the introduction, it is determined that the students are already versed in some topics and expected to review additional topics not included in the course outline. Which of the following is the BEST response?
Question392: A presentation heavy with procedural details was just completed. The subsequent demonstration exercise is not flowing well. Which of the following will be the MOST productive assistance the instructor can provide?
Question393: An instructor arrives at the classroom and discovers that the power is out in the building. There are plenty of windows to provide light to the classroom. Class starts in a few minutes. Which of the following is the FIRST action the instructor should take?
Question394: The BEST way for a training department to ensure continued support and budgeted dollars for its function is to:
Question395: At the end of a class, the instructor provides an online evaluation of the course to the learners. Which of the following is MOST appropriate to put on the evaluation? (Select TWO).
Question396: While teaching a block of content, the instructor notices several students who appear to be confused.
Which of the following is the BEST way to confirm the observation?
Question397: An internal instructor is completing a review of the first draft of a new sales course. The instructor notices that participants will be asked to implement new job responsibilities as part of the course. The instructor also knows that this change has not been announced, and is not aware of any plans for the announcement. Which of the following is the BEST course of action for the instructor to take?
Question398: After teaching a lesson with many sequential steps, a student is having trouble grasping the material. The student has been identified as a tactile learner. Which of the following would BEST benefit the student?
Question399: For this question, decide whether the action makes it likely or unlikely that a trainer will achieve the goal.
Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal.
GOAL: To manage time available for the course.
ACTION: At the beginning of the course, the trainer hands out several supplemental labs for homework that the trainer has created especially for this material.
Question400: Which of the following is a reason that none of the learners respond to a trainer's closed-ended question?
Question401: A class has a few students who have prior knowledge in the subject matter. After teaching the lesson, which of the following would be the BEST way to proceed?
Question402: Which of the following BEST explains why a trainer needs to evaluate student performance?
Question403: The client has provided third party training materials to use during a class. The trainer notices that several outcomes for the training are not covered in the material. Which of the following should the trainer do to prepare to teach the course?
Question404: During a computer software training class the projector fails. Which of the following should the instructor do FIRST?
Question405: A client requests a half-day course on a software application from an instructor. The instructor has laptops available for rent, but the client is not interested in paying the cost. Which of the following is the BEST method to handle this situation?
Question406: A spirited discussion begins among the learners, centered on the lecture topic. Which of the following should the instructor do?
Question407: When planning to deliver an online course, the trainer MUST make time for:
Question408: An instructor is teaching a class and is constantly getting interrupted by a learner that is familiar with the subject. The learner's interruptions are starting to affect the class's ability to learn. Which of the following would be the FIRST action that the instructor could take to resolve the issue?
Question409: During a lecture on a complex technical topic, learners do not understand what is being presented. Which of the following is the BEST course of action for the instructor to take?
Question410: An instructor asks a learner a question. The learner's response confuses some of the other learners.
Which of the following would be the BEST action for the instructor to take?
Question411: An instructor is presenting a technical class through a virtual classroom. The instructor provides an essay question for the learners to verify the comprehension of the topic and asks for the answers to be posted to the instructor in private chat. After a few minutes, learners begin sending in their answers and all the responses are identical. Which of the following methods of evaluation would have been BEST to utilize in this situation?
Question412: An instructor is using an example where the students are contractors for an organization and have been brought in to perform a specific task. The instructor then begins to question the students regarding the example. This is using which of the following questioning types?
Question413: A classroom instructor wants to deliver an exam using the Internet-enabled computers in the classroom.
The instructor wants students to have access to the exam only from the classroom on a specific date and time. Which of the following will accomplish these goals?
Question414: Which of the following is the BEST method for assessing a learner's comprehension of a lab exercise?
Question415: An instructor asks a class if they understand the material being covered. Which of the following BEST describes the skill the instructor is demonstrating?
Question416: An instructor delivers a complex topic and notices that most of the class is continuously falling behind during exercises. Which of the following is the BEST way to prevent this situation?
Question417: Prior to a course an instructor remembers that learners always challenge a topic's technical accuracy.
Which of the following actions should the instructor take in order to avoid this?
Question418: An instructor noticed that several participants would look away when questions were being asked while other individuals would continue to answer. Which of the following could the instructor do to involve all participants?
Question419: Which of the following is the MOST important issue to consider when identifying the target audience for a training program?
Question420: Which of the following are the BEST methods for assessing learners' knowledge of an objective when their work entails life-or-death decision-making skills? (Select TWO).
Question421: After a training class was completed, the instructor conducted several passive on the job observations of each learner who attended the class. Which of the following is the primary benefit of the observations?
Question422: An online exam has just begun in a classroom setting. The instructor notices that a student has not started the exam and is avoiding eye contact. The student is MOST likely:
Question423: Which of the following should a trainer do during a training session if they become interested in a student and want to learn more about their personal relationships?
Question424: Which of the following should an instructor be sure to include in the introduction of a beginner's class?
Question425: Which of the following would be an example of setting up a proper learning environment?
Question426: Which of the following should an instructor consider when distributing motivational incentives?